This will take you to the main site where there is history, technical information and other information on these cars.
This takes you back to the main page of the forums.
This is the control panel to change your password, information and preferences on this message board.
Click here if your lost your password or need to register on this message board. You must be a registered user to post. Registration is free.
Search this board for information you need.
Click here to buy cool Squarebirds mechandise.
Click here to support For $20 annually receive 20mBytes webspace, a Squarebirds e-mail address and member's icon on the message board.
Old 02-01-2010, 09:30 PM
JohnG's Avatar
JohnG JohnG is offline
Join Date: Jul 28 2003
Posts: 2,294
JohnG is on a distinguished road

you got it! I have an extra 2009-10 catalogue here going your way tomorrow...
Reply With Quote
Old 02-08-2010, 07:11 PM
skunky56 skunky56 is offline
Join Date: Feb 5 2010
Posts: 1
skunky56 is on a distinguished road

To the Thunderbird World,
Thunderbird Headquarters would like to respond to the recent letters posted by Tom Tabor and others:
We handle over 7,000 items manufactured by over 300 vendors. It is IMPOSSIBLE to have 100% coverage at any one time. Mr. Tabor was advised of the seat foam back order situation when his order was received by us through the US Mail. He had no problem at that time with a delay on his order.
Everytime he called, e-mailed or faxed us we responded with the information we had available at the time of the conversation. Sometimes we spoke with him several times in the same day.
Our vendor died, and his estate has just been settled. His widow did not advise us of his death, and has been attempting to run his business herself. In the interim, she has had health problems and was not responding to our attempts to contact the company. We spoke with her 3 weeks ago, and she was to have shipped us the partial order that is made. We have made arrangements to pick up our tooling and to have another company produce our product. We anticipate being up and running on our seat foam again shortly.
We wish to stress, AT NO TIME did we attempt to mislead Mr. Tabor or any other customer regarding any back ordered item. The information we can provide our customers is only as good as the information we received from our suppliers.
I will personally apologize for the delay in issuing Mr. Tabor’s refund check. We are having some internal computer problems regarding issuing refunds. This ongoing problem is still not resolved to my satisfaction, but again I am only as good as the support I receive from my suppliers. This problem was explained to him by our office manager over the telephone. We do our best with the tools we have available to serve all our customers in a timely manner. According to our bank, Mr. Tabor has received and cashed his refund check.
In regards the questions of back ordered items in general – most of the reproduction items are manufactured by one company only and when the manufacturer runs out everyone is out. We manufacture over 1,200 parts overseas and well over 3,000 in the USA. Some of these we make “in-house” and can still run into back order issues when the raw material is delayed. I know it is hard to understand, but I can re-order an item in a timely manner (allowing 6 – 9 months for production) and not receive my order for 1 – 2 years. This can be caused by MANY different things. Sometimes the factory is just overloaded with orders and we have to wait our turn, sometimes the raw materials are unavailable. Sometimes the tooling needs to be repaired. Sometimes the tooling gets “lost” which means the supplier or sub-supplier destroyed the tooling not expecting us to reorder the item. I can go on with many other causes of manufacturing delays including, but not limited to fire, earthquake, flood, snow etc.
NOW – to finish clearing the air, NONE of the parts suppliers intentionally run out of merchandise. If I can’t provide a product I can’t make any money, which means I can’t pay my bills and I am out of business. I am sure ALL of the reputable companies feel the same way. We have invested over one million dollars in tooling over the last 32 years. We would not have done this if we did not intend to provide the best possible products in a timely manner. We would be tickled pink if we could keep every part on the shelf every day, but it is not humanly possible. We do have over 95% of our stock items available at any one time, which is pretty darn good.
As regards Mr. Zimmerman’s seat foam, please be aware the these are hand fabricated 1 at a time. Mr. Zimmerman may be able to have better quality contol, but he can’t possibly supply the entire Thunderbird world with seat foam in any kind of a timely manner.
TO ALL OF OUR VALUED CUSTOMERS, thank you for patronage, and please be advised we will do our best to help you with all of your restoration needs, including parts, technical advice and sometimes just an ear for your problems or successes.

Beverly Davis
General Manager Thunderbird Headquarters
(NOT Don’s wife)
Reply With Quote
Old 02-08-2010, 07:18 PM
ParTaxer ParTaxer is offline
Join Date: Oct 8 2009
Posts: 41
ParTaxer is on a distinguished road

Extremely well written and produced in a very professional way. I, for one, appreciate your response.
Reply With Quote
Old 02-08-2010, 07:47 PM
Ca58tbird Ca58tbird is offline
Join Date: Apr 27 2008
Posts: 601
Ca58tbird is on a distinguished road

Yes indeed, Bev wrote a very good letter and appreciate her addressing the Tbird community thru the forum. Even though the present lack of production and aftermarket inventory on squarebird foams does present much new business for me, I do wish her company success in getting the molds back on line in a new production facilty.

Regarding my fabrication process, yes the foams are hand made and my quality control is eyes/hands on. I can do the foams one at a time or, as it is now, go into mass production. Presently I have 14 sets of foams all going in progression thu patterning, cutting, glueing, laminating, shaping, finishing and shipping.

Aside from multiple times snowblowing the 14" of snow we've had thus far here in MN today, I have been doing foam work for most of the day.

Thanks to all for your support and encouragement.
Best Birding,
Jed Zimmerman
'58HT and '48 Dodge Panel in MN
Thunderbird Registry #3810 VTCI#7652
Reply With Quote
Old 02-08-2010, 11:02 PM
Gold Bird Gold Bird is offline
Join Date: Nov 9 2007
Posts: 317
Gold Bird is on a distinguished road

First up I want to say that TBird HQ has been great to deal with, very friendly and helpful. I did know that back in October the foams were not in stock but figured they would be soon. I am in retail and know how important customer service is and also good communication. Once Dave told me the foams could not be made I had to have another plan, and as we know Jed came through. My only problem was the time it took to get my refund check. I told them at the time to send my other item to me that they were holding and a check for the foams that I had paid for. Three days later the new sil plates arrived but no check. I called and they said it would be sent out the next day. That was not the case and it took about 10 days for it to get here. Again being in a family business for over 142 years, yes thats not a typo. When I tell a customer that I am going to do something it gets done. Thanks to all for the wise words and thank you to TBird Hq, they are a fine company and I will use them again for sure. Tom
1960 Gold Bird, original owner since new. tbirdregistry #3158
Reply With Quote

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

All times are GMT -4. The time now is 08:20 AM.

Driving, racing or working on cars can be hazardous. The procedures and advice on this website including the message board are opinion only. and its webmasters and contributors do not guarantee the correctness of the advice and procedures. The and its webmasters assume no liability for any damage, fines, punishment, injury or death resulting from following these procedures or advice. If you do not have the skills or tools to repair your car, please consult a professional. By using this site you agree to hold harmless the, its authors and its webmasters from any resulting claim and costs that may occur from using the information found on this site.

Powered by vBulletin® Version 3.6.8
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.
Any submissions to this site and any post on this site becomes property of . The webmasters reserve the right to edit and modify any submissions to this site. All material on this is site is copyrighted by the Reproduction by any means other than for personal use is strictly prohibited. Permission to use material on this site can be obtained by contacting the webmasters. Copyright 2002-2016 by